06 75 01 26 40 info@easysolutions-france.com
Electronic security & POS systems · Since 2019
EasySolutions
Solutions— Store anti-theft systems— Video surveillance— Access control— Intrusion alarm— Pharmacy securityPoint of sale Sectors Case studies Maintenance Company Contact Request a quote
06 75 01 26 40 info@easysolutions-france.com 11 rue du Moulin Neuf, 67500 Haguenau
Maintenance & after-sales service

Maintenance of your equipment

Preventive visits, troubleshooting, and parts for your security gates, cameras, alarms, and access control systems. Including equipment we did not install — taking over existing systems is part of our business.

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1 yearrecommended maximum interval between preventive maintenance visits
3 packagesBasic, Standard, and Premium: coverage tailored to every fleet
All brandswe take over maintenance of systems installed by a third party
Under contractcontractually guaranteed response times

Sources: Terms detailed in our maintenance contracts; contact us for plan details.

The assessment

An unmaintained system
no longer protects

A security gate malfunctions and lets tagged items pass through unnoticed: it no longer sounds the alarm, so everything appears normal. A dirty camera produces an unusable image just when you need it. A detector with a dead battery fails to trigger an alert.

These breakdowns share one thing in common: they are silent. They are only discovered when the system should have been used—in other words, too late.

Receive plan details
Alarm siren and motion detector checked during a maintenance visit
Our packages

Three levels, tailored to your installed base

From essential preventive checks to comprehensive multi-site coverage, each plan corresponds to a specific level of service continuity.

01 / BASIC

Basic plan

The Essentials · Single Site
  • Annual preventive maintenance visit
  • Equipment inspection, cleaning, and adjustment
  • Telephone support and remote diagnostics
  • Preferential rates for corrective maintenance
  • Detailed service report
02 / STANDARD

Standard plan

Peace of mind · Scalable system
  • Everything included in the Basic plan
  • Preventive maintenance frequency tailored to the installed base
  • Priority support and remote diagnostics
  • Corrective labor included per contract
  • Annual review and recommendations for upgrades
03 / PREMIUM

Premium plan

Continuity · Multi-site
  • Everything included in the Standard plan
  • Parts and labor covered under contract
  • Contractually guaranteed response times
  • Consolidated reporting across the entire site network
  • Dedicated point of contact for sites and priorities

The exact scope, exclusions, timeframes, and frequency of visits are defined in each contract.

Visit details

What we actually check

A maintenance visit is not just a courtesy call. Here is what gets checked, piece of equipment by piece of equipment.

PedestalsDetection, sensitivity, alarm
CamerasSharpness, framing, cleaning
RecorderDisk, duration, backup
DetectorsBatteries, range, zones
TransmissionLive alarm test
AccessActive tags, up-to-date access rights
Takeover of existing system

Didn't buy from us?

That is not a problem. We take over maintenance for systems installed by other providers, covering most brands on the market.

01

Site assessment

We inspect what is currently in place, what is still functional, and what was originally undersized or incorrectly specified. You receive this assessment with no obligation.

02

System upgrade

Adjustments, replacement of faulty components, and updates to data retention periods. We establish a solid baseline before entering into a contract.

03

Contract

Once the system is reliably installed, it can be covered by one of three service plans—or maintained via on-demand service calls, if you prefer.

Intervention zone

Based in Haguenau,
working far beyond

We provide maintenance across all our service areas, offering consolidated reporting for systems distributed across multiple countries.

Haguenau · Strasbourg · Schiltigheim · Bischwiller · Saverne · Sélestat · Colmar · Mulhouse · Wissembourg · Brumath

  • France
  • Germany
  • Netherlands
  • Belgium
  • Spain
  • Export — Portugal & North Africa
Frequently asked questions

What our customers ask us

Is a maintenance contract really necessary?

While not mandatory, a security system is equipment where malfunctions often go unnoticed: a miscalibrated gate stops sounding the alarm, and nothing alerts you to the issue. Preventive maintenance visits exist precisely to detect what isn't revealed during day-to-day operations.

What happens if a breakdown occurs outside the scope of the contract?

We also provide services on a quote-based, non-contractual basis. Contracted clients benefit from preferential rates and—with the Premium plan—guaranteed response times.

Do you take over equipment installed by another provider?

Yes, for most brands on the market. We begin with a site assessment and any necessary upgrades before entering into a contract.

Does maintenance cover consumables?

Restocking tags and badges is handled separately, either with or without a contract. Many clients combine the two to simplify tracking.

Do you cover multiple sites under a single contract?

Yes, that is the purpose of the Premium plan: a single contract, a single point of contact, and consolidated reporting across your entire network, including locations abroad.

Do installations take place during business hours?

As much as possible outside of business hours, so as not to disrupt sales. Preventive maintenance visits are scheduled in advance according to your operational constraints.

ConsumablesReplenishment of labels, tags, and detachersView page Store anti-theft systemsEAS pedestals, tags, and hard tagsView page Video surveillanceCameras, recording, and complianceView page
Free quote

Let's talk about your site

Describe your setup to us: we will arrange a site visit and provide a precise quote for your installation, with no obligation.

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